§1 SUBJECT OF THE REGULATIONS
The Regulations of the Health Resort apply within the Sanatorium and apply to all persons staying in it.
The institution offering the rooms is hereinafter referred to as the "Sanatorium", while the room tenant is called the "Guest".
Sanatorium Regulations define the rules for the provision of services, responsibility and stay at the Sanatorium and is an integral part of which is concluded by making a reservation, payment of the advance payment or the entire amount due for the stay or by signing the registration card. By performing the above activities, the Guest confirms that he has read and fully accepts the terms of the regulations and undertakes to comply with them.
Sanatorium regulations are available in every room and on the Health Resort's website http://sanatoriumlech.pl/pakiety/
§2 HOTEL DAY
The living quarters in the Sanatorium, hereinafter referred to as the "rooms", are rented for set days. The hotel day starts at 14:00 and ends at 10:00 the next day. In case of the National Health Fund Visitors, the hotel day on the day of departure is extended to 12:00. If the Guest did not specify the length of stay at the time of renting the room, it is assumed that the room was rented for one day. The request for the extension of the hotel day should be made by the Guest no later than 8:00 am on the day of the end of stay. The Sanatorium may not accept the wish to extend one's stay if all beds (rooms) are booked or in the case of a Guest who does not comply with the applicable regulations. The Sanatorium reserves the right to refuse to extend the Guest's stay in the event of failure to make full payment for the previous stay. Unauthorized extension of the hotel day is associated with an additional fee. During so-called "High season" the fee for extending the hotel day is 60 PLN/1 hour.
§3 RESERVATION AND CHECK-IN
Reservations can be made by e-mail, telephone or in person. After making the reservation, the Guest receives a preliminary reservation agreement by e-mail or traditional mail, which contains the reservation conditions and information necessary to pay a deposit of 30% of the value of the stay (the deposit is payable within 7 days from the date of reservation). In the case of a 1-day reservation, the deposit amount is 100% of the stay value. If the deposit is not transferred to SU LECH's bank account within the time specified in the initial reservation agreement or is received later, SU LECH reserves the right to sell the room to another person and cancel the reservation. An amount equivalent to the deposit will be returned to the Guest's account within 7 days from the date of cancellation of the reservation by SU LECH. After the deposit is credited to the bank account, the Guest receives information via e-mail or SMS that his reservation has been granted the guaranteed status. The Guest is obliged to report any comments regarding the issuance of an invoice for the stay at the time of paying the deposit. Subsequent changes will not be possible.
If the Guest cancels a guaranteed reservation:
- more than 30 days before the start of your stay - SU LECH refunds the entire amount of the deposit,
- 29 - 14 days before the start of your stay - SU LECH returns 50% of the deposit,
- 13 days - 0 days before the start of the stay - SU LECH does not return the deposit, it is not possible to change the date of the stay.
If you make a reservation via the SU LECH website, the cancellation policy applies according to the selected option.
In the event of making a reservation in too short a time to complete banking activities related to the payment of the deposit, before the date of planned arrival:
- e-mail correspondence from the Guest will be treated as an order and will be subject to the applicable reservation cancellation conditions,
- SU LECH reserves the right to pre-authorize the payment card or withdraw funds from it in the amount of 30% of the stay value, treating this payment as a deposit.
In justified cases, the Guest may change the original date of a guaranteed reservation once, within a period not exceeding 365 days from the date of reporting the change. The guest loses the right to return the deposit. No further changes will be possible.
The basis for accepting a Guest is to complete and sign the registration card and present the person checking in with an ID document with a photo. In case of refusal, SU LECH reserves the right not to accept the Guest. The guest may not transfer the room to third parties, even if the period for which he/she paid the stay fee has not expired. Persons not registered at SU LECH may, at the invitation of a SU LECH Guest, stay in the hotel room from 7:00 a.m. to 10:00 p.m. SU ELCH may refuse to accept a Guest who, during the previous stay, grossly violated the regulations by causing damage to the property of the Facility or Guests, or personal injury to the Guest, an employee of SU LECH or other persons staying at SU LECH, or otherwise disturbed the peaceful stay of Guests or the functioning of the Guests. SU LECH.
SU LECH reserves the right to pre-authorize the payment card or collect the amount due for the entire stay when registering. Additional charges resulting from the stay are payable by the Guest no later than on the day of departure. If the Guest leaves SU LECH within the time specified in the guaranteed reservation agreement, the difference in the cost of stay will not be refunded. In the event of non-arrival of the Guest on the date specified in the guaranteed reservation agreement, SU LECH will not refund the amount of the deposit paid.
§4 SERVICES
The Sanatorium provides services in accordance with its offer. In case of any reservations regarding the quality of services rendered, please report them to the reception as soon as possible, which will enable the Sanatorium staff to react immediately.
The Sanatorium is obliged to ensure:
- conditions for a full and unfettered rest,
- security of stay and personal data protection,
- professional and courteous service in the field of all services provided by the Sanatorium,
- cleaning the room in accordance with the schedule and performing necessary repairs of devices during Guests absence, and in their presence only if they wish so,
- changing the room within possibility or otherwise alleviate the inconvenience if the room's defects cannot be removed.
At the Guest's request, the Sanatorium provides the following services free of charge:
- providing information related to the stay and travel,
- making reservations for the next stay,
- waking up at the indicated time,
- lending a hair dryer and an iron Guest for use (only in a designated place).
- storage of luggage, whereby the Sanatorium may refuse to accept luggage for storage on dates other than the date of the Guest's stay and items not having the characteristics of personal luggage.
§5 SANATORIUM’S RESPONSIBILITY
The Sanatorium is responsible for the loss or damage of items brought by persons using its services to the extent specified in the provisions of art. 846-849 of the Civil Code, unless the parties agreed otherwise. The guest should notify the service of the damage immediately after it is discovered. Sanatorium is not responsible for theft, damage to money, theft, damage or destruction of documents of value, valuables or items of scientific or artistic value, if these items were not deposited in a safe at the reception.
In case of loss or damage of the items referred to above and put into storage in the safe at the reception, the provisions of the Civil Code art. 846-849 and the provisions contained in a separate document called "Rules for the use of lockers in a hotel safe." In case of loss of the items referred to above, the compensation shall not exceed the amount determined in accordance with the provisions of the Minister of Justice of 14th November 1964, No. 1, item 2, as amended. Sanatorium is not responsible for damage and loss of a car or other vehicle belonging to the Guest as well as for items left in the vehicle regardless of whether the vehicle was parked in the Sanatorium parking lot or outside its premises.
§6 GUEST'S RESPONSIBILITY
Children under 12 should be under constant supervision of legal guardians on the Sanatorium grounds. Legal guardians are financially responsible for any damage caused by children. The Sanatorium Guests bears full financial responsibility for any damage or destruction of equipment and technological devices in the Health Resort caused by their fault or the fault of the Guests visiting them. The Sanatorium reserves the right to charge the Guests' payment cards for damage caused after their departure, and in the absence of card details, it has the right to apply for financial compensation. As soon as any defects or damages occur in the room, Guests are obliged to inform the staff. In case of a breach of the regulations, the Sanatorium may refuse to provide further services to a Guest who violates them. Guests are obliged to immediately comply with the demands of the Sanatorium, settle the payment for the stay and any damages and to leave the Health Resort. For security reasons, Guests leaving their rooms should always close the windows, turn off the taps and lock the door. The Sanatorium has the statutory pledge on items brought by Guests to the Health Resort in the event of delay or failure to pay for services rendered.
§7 RETURN OF THINGS LEFT
Personal items left in a room by an inattentive guest will be returned at the Guest's expense to the address provided. If a Guest does not provide instructions regarding sending back the items left behind, the Sanatorium will store the items at the owner's expense for a period of three months, and after this period they will become the property of the Sanatorium. Groceries will be stored for 24 hours only.
§8 NIGHT SILENCE
The Hotel is subject to quiet-hours period from 22:00 to 07:00 the next day. The behavior of Guests and persons using the services of the Sanatorium should not disturb the peaceful stay of other guests. Sanatorium may refuse to continue providing services to a person who violates this rule.
§9 ADDITIONAL PROVISIONS
Due to fire safety, it is forbidden to use open fire, e.g. candles, irons or other similar electrical devices which are not included in the room. The sanatorium is strictly a non-smoking area. In case of violation of the ban, the Guest will be charged the costs of refreshing the room.
If the fire protection system is activated and the fire brigade arrives, the Guest will also be charged. In both cases it is 300PLN. It is strictly forbidden to possess and use illegal drugs in the Sanatorium. In case of a breach of this prohibition, this fact will be reported to the police and a Guest will have to immediately leave the property without the right to reimbursement for shortening of the stay. In hotel rooms Guests cannot store dangerous items, i.e. weapons, ammunition, flammable and illumination materials, etc. Losing the room card is associated with a one-time fee of 25PLN. Guests agree to the storage and processing of personal data in accordance with the Personal Data Protection Act (Journal of Laws of 2002, No. 101, item 926, as amended) by SSW "LECH" Sanatorium Uzdrowiskowe, with headquarters in Kołobrzeg, ul. Korzeniowskiego 1, for the purposes necessary to implement the Guest's stay, use by the Guest of other services provided by the Sanatorium. Guests have the right to inspect their personal data and correct them. Contact with the data protection officer – lech@sanatoriumlech.pl. Acquisition and doorstep sales are prohibited. It is forbidden to make excessive noise on the premises, cause unpleasant smells, or perform other activities that disturb, harm or irritate other guests.
Guests are not allowed to make any changes to hotel rooms and their equipment if it violates their functionality and security. All complaints regarding stay should be submitted to the management of the Sanatorium in writing to the e-mail address: lech@sanatoriumlech.pl.
The court competent to settle disputes between Guests and the Sanatorium is the court competent for the main seat of SSW "LECH" Sanatorium Uzdrowiskowe.
WE WISH YOU A PLESENT STAY!
Board of SSW „LECH”
Sanatorium Uzdrowiskowe
in Kołobrzeg
